RRF collects personal information from you (for example, your name, postal address, email address, and other data and details) when you provide personal data through our Website or via email in any manner including drafting and submitting an Application for Rental Assistance (Application) or drafting and submitting a Landlord or Property Manager Referral Form (Referral) as support for an Application. The Website generally collects personally identifying information with your specific knowledge and consent and as further described below.
If you donate through the Website via the “donate” button, you will be asked to provide certain personally identifying information, such as your name and home address, as well as your credit card billing information, in order to process the donation. The credit card information that you provide at the time of donation is used only to process your donation and will not be stored or used for any other purpose. However, if you opt to make a recurring donation, your credit card information will be stored and used to process your recurring donation. Please note that we work with third parties to host and administer the donation processing, and any information you share may also be shared with such third parties.
The Website provides a “contact us” link for questions related to the work we do. If you contact us through any of these contact forms, we will collect your email address and any other personal information that you provide to us. We will use the information you provide to respond to any requests and/or questions.
We also collect certain non-personal information (data in a form that does not support direct association with any specific person or individual) by automated means when you visit the Website. Much of this information is collected through the use of third-party tracking services, which includes Google Analytics. The information collected may include usage information, such as the numbers and frequency of users to the Website, pages visited, web browsing histories, online donations and searches, social networking activities and similar data. When gathered, this data, if used, is used in the aggregate, and not in a manner that is intended to identify you personally. This type of aggregate information may be shared with third parties at any time. In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including “cookies” and IP addresses, as further explained below.
We receive and store certain types of information whenever you interact with us. A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are used for a variety of reasons, including improving a user’s website experience.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. However, without cookies you may not be able to take full advantage of all the features, functionality, and resources available on our Website.
When you visit the Website, RRF and third parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (each an “IP Address”). An IP Address is a unique identifier number that certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track website visitor movement in the aggregate and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our service. We may use this information to enhance our Website or for other lawful purposes.
Every time your computer sends or receives information over the Web, the request begins with some short pieces of information called “headers.” These headers include information like what browser you are using, what language your computer is set to, and other details. The Do Not Track technology provides individual users with the ability to include a simple, machine-readable header indicating that they don’t want to be tracked, and sends a signal to Web sites’ visited requesting that the website disable either its tracking or cross-site user tracking of an individual user. Currently, various browsers – including Internet Explorer, Google Chrome, Firefox, Opera and Safari – offer a “do not track” option. Presently, there is no consensus on how Do Not Track should be interpreted, and no common or accepted industry standard for implementing. Consequently, please note that RRF’s Website does not currently respond to browsers’ Do Not Track signals, and as such your activities will be tracked, regardless of whether you have opted to enable the Do Not Track option offered by your browser.
We do not knowingly collect, use, or disclose personally identifiable information about visitors less than 16 years of age. If you are under the age of 16, you must ask your parent or guardian to assist you while accessing/viewing this Website. If you are the parent or guardian of a child under 16 years of age and believe that they have disclosed personally identifiable information to us, please contact us at firstname.lastname@example.org so that we can delete your child’s information.
As part of our “Tools and Resources” section of our Website, we provide links to third-party websites to provide you additional information and resources. Additionally, some of the functionality and features may occur on third party website – for example, if you opt to click on the link called “Walmart is Hiring!,” you will be redirected to a page containing the article “Walmart, Dollar Tree and 7-Eleven want to hire nearly 200,000 workers as the coronavirus pandemic continues” on CNN.com. As part of our Application and Referral process, the data you input on the submission forms is also stored on Dropbox in a password-protected account. Except for our staff, only the individual applicant has the secure upload to a specific, personalized folder on Dropbox. If you don’t qualify for a grant, the folder containing whatever you sent us is deleted. Please note that in each instance we have no affiliation with these or any other parties, and cannot control and are not responsible for the information collection, use, and disclosure practices of such third parties; we encourage you to review and understand their privacy practices and policies, if any, before providing any personally identifying information to them. We are not responsible for any other content or information of these websites, any additional products or services that may be offered through advertisers or third parties, or any other use of the linked website.
We maintain – and ask that any third-party partners who may store information on our behalf to maintain – administrative, technical, and physical safeguards for the Website designed to protect your personal information against theft, loss, misuse or unauthorized access, disclosure, alteration, or destruction of the personal information that we collect from you. However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personally identifying information obtained through the Website and we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us.
To the extent required by law, we provide you with reasonable access to the personally identifiable information you provide to us. Upon appropriate written request we will update or amend your information, but we reserve the right to use any information previously obtained to verify your identity or take other actions that we believe are appropriate and lawful. We will endeavor to comply with your request as soon as reasonably practicable. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are impractical, or for which access is not otherwise required by local law. Please note we may need to retain certain information for record-keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. Finally, please note that we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you.
We exist to be the bridge that helps responsible residents stay in their homes during a singular, unexpected financial emergency.
Whether it’s a temporary job interruption, an auto accident, a medical emergency, a victim of a natural disaster, or something else, our desire is to provide qualified residents with housing stability during a chaotic time and help them avoid eviction, a forced move, or, worse, becoming homeless.